Dealing with Difficult People – How to deal with nasty customers, demanding bosses and uncooperative colleagues

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Everyone who has had to deal with irate, rude, impatient or aggressive people in the workplace will welcome this book. It offers detailed, proven strategies for handling stressful situations calmly and professionally and is an absolute must for anyone who wants to defuse tensions and resolve stressful situations. Discover the root causes of poor communication, learn how to deal with the most common personality conflicts and improve your own people skills so that you work better with others.

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Author: Roberta Cava Report Abuse

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SKU: 20199 Category: Tags: , ,

Everyone who has had to deal with irate,rude, impatient or aggressive people in the workplace will welcome this book. It offers detailed, proven strategiesw for handling stressful situations calmly and professionally and is an absolute must for anyone who wants to defuse tensions and resolve stressful situations. Discover the root causes of poor communication, learn how to deal with the most common personality conflicts and improve your own people skills so that you work better with others.

Completely updated and revised, this international bestseller outlines proven techniques that help workers “keep their cool” in a variety of situations.

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