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Dealing with Difficult People – How to deal with nasty customers, demanding bosses and uncooperative colleagues

Everyone who has had to deal with irate, rude, impatient or aggressive people in the workplace will welcome this book. It offers detailed, proven strategies for handling stressful situations calmly and professionally and is an absolute must for anyone who wants to defuse tensions and resolve stressful situations. Discover the root causes of poor communication, learn how to deal with...
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